B2B web portal for a manufacturer of medical rehabilitation equipment
Challenge
Top 3 project challenges:
Integration with an accounting system — Setting up seamless data transfer between the portal and the inventory system, reflecting stock levels and order history, was all challenging due to the complex internal architecture.
Complex user structure — WEZOM had to introduce a multi-level access system for different company branches and users, restricting managers' access to data relevant only to their department.
Order process optimization — Extensive UX testing and optimizations were needed to create a fast and intuitive ordering process.
Top 3 project challenges:
Integration with an accounting system — Setting up seamless data transfer between the portal and the inventory system, reflecting stock levels and order history, was all challenging due to the complex internal architecture.
Complex user structure — WEZOM had to introduce a multi-level access system for different company branches and users, restricting managers' access to data relevant only to their department.
Order process optimization — Extensive UX testing and optimizations were needed to create a fast and intuitive ordering process.
Solution
WEZOM used an Agile methodology.
That allowed the team to work iteratively to quickly adapt to changing client requirements. Thanks to this, all changes were introduced instantly, which was especially important during the integration with OpenERP and CRM systems. The team included frontend and backend developers, designers, and a project manager to maintain constant communication with the client.
The WEZOM team worked in sprints, achieving quick feature development and deployment and, in general, ensuring responsiveness to new client needs. Weekly client meetings were held to discuss progress and gather feedback, with all concerns addressed in online chats and video calls.
WEZOM used an Agile methodology.
That allowed the team to work iteratively to quickly adapt to changing client requirements. Thanks to this, all changes were introduced instantly, which was especially important during the integration with OpenERP and CRM systems. The team included frontend and backend developers, designers, and a project manager to maintain constant communication with the client.
The WEZOM team worked in sprints, achieving quick feature development and deployment and, in general, ensuring responsiveness to new client needs. Weekly client meetings were held to discuss progress and gather feedback, with all concerns addressed in online chats and video calls.
Results
The new portal significantly enhanced order efficiency and reduced the workload on managers.
With a newly created, tailored B2B portal for medical rehabilitation equipment, the client company fully automated the order processing system. On top of that, the integration with OpenERP and CRM platforms allowed the company to digitize its document workflow and inventory management operations.
Ultimately, the following business benefits and key outcomes were achieved:
40% reduction in order processing time, easing the burden on managers and cutting the need for extra personnel.
34% increase in order accuracy, thanks to system integration, which minimized errors and returns accordingly.
25% improvement in customer satisfaction, achieved through a faster, more user-friendly ordering and tracking process.
Overall
The project maximized the company's operational efficiency throughout
Reduced overhead expenses
Improved service quality for customers.
The new portal significantly enhanced order efficiency and reduced the workload on managers.
With a newly created, tailored B2B portal for medical rehabilitation equipment, the client company fully automated the order processing system. On top of that, the integration with OpenERP and CRM platforms allowed the company to digitize its document workflow and inventory management operations.
Ultimately, the following business benefits and key outcomes were achieved:
40% reduction in order processing time, easing the burden on managers and cutting the need for extra personnel.
34% increase in order accuracy, thanks to system integration, which minimized errors and returns accordingly.
25% improvement in customer satisfaction, achieved through a faster, more user-friendly ordering and tracking process.
Overall
The project maximized the company's operational efficiency throughout
Reduced overhead expenses
Improved service quality for customers.
