Cargentur – Personalized Car Inquiry Webpage with Chatbot Integration
Challenge
Challenge:
Cargentur set out to simplify the car-buying process by helping users avoid delays and receive instant, accurate answers. Traditional car listings and dealership communications were too slow and generic. The goal was to build a solution that gave each buyer a personalized webpage with detailed vehicle data and an AI chatbot capable of answering car-specific questions.
Kodexo Labs was tasked with creating an intelligent platform that combined personalization, real-time support, and an elegant interface that could handle detailed automotive inquiries while maintaining professionalism and scalability.
Challenge:
Cargentur set out to simplify the car-buying process by helping users avoid delays and receive instant, accurate answers. Traditional car listings and dealership communications were too slow and generic. The goal was to build a solution that gave each buyer a personalized webpage with detailed vehicle data and an AI chatbot capable of answering car-specific questions.
Kodexo Labs was tasked with creating an intelligent platform that combined personalization, real-time support, and an elegant interface that could handle detailed automotive inquiries while maintaining professionalism and scalability.
Solution
Solution:
Kodexo Labs delivered a fully functional car inquiry system tailored to users browsing listings from platforms like mobile.de. The core of the solution was a dynamic user-specific webpage and an AI-powered chatbot trained to answer questions about car condition, features, and pricing.
To ensure high user satisfaction, Kodexo also implemented:
- Off-topic redirection: Predefined responses for irrelevant queries
- Live support escalation: Seamless handoff from chatbot to agent
- AI accuracy enhancements: Chatbot trained on specific vehicle data
- Responsive UX: Mobile and desktop-friendly design
Solution:
Kodexo Labs delivered a fully functional car inquiry system tailored to users browsing listings from platforms like mobile.de. The core of the solution was a dynamic user-specific webpage and an AI-powered chatbot trained to answer questions about car condition, features, and pricing.
To ensure high user satisfaction, Kodexo also implemented:
- Off-topic redirection: Predefined responses for irrelevant queries
- Live support escalation: Seamless handoff from chatbot to agent
- AI accuracy enhancements: Chatbot trained on specific vehicle data
- Responsive UX: Mobile and desktop-friendly design
Results
Kodexo Labs designed and developed a smart web-based platform that revolutionizes how car buyers engage with online vehicle listings. The system is tailored to deliver personalized car inquiry webpages paired with an AI-driven chatbot assistant, enabling users to get precise answers about vehicles listed on platforms like mobile.de.
Key Solutions Implemented:
🧠 AI Chatbot Integration:
Trained to deliver car-specific information (condition, features, pricing), the chatbot handles user queries with accuracy while maintaining alignment with CarGentur’s policies.
🌐 Personalized Webpage Generator:
Every user inquiry results in a dedicated webpage displaying the exact car data they’re interested in—streamlined, accessible, and responsive.
📶 Live Agent Escalation Flow:
The platform offers an easy handoff to human agents if a question exceeds the chatbot’s scope, ensuring no disruption in the customer journey.
🧭 Off-Topic Inquiry Management:
Chatbot intelligently redirects irrelevant or unrelated questions back to the topic with polite, pre-set responses to maintain professionalism.
🎯 Accurate & Dynamic Content Delivery:
Every interaction is powered by a backend system that ensures car-specific data is both accurate and up-to-date.
📱 Mobile-Optimized & User-Centric Design:
The platform is crafted for clarity and speed on all devices, offering intuitive navigation and clear CTAs to reduce friction in the decision-making process.
These advanced features resulted in a seamless blend of automation, personalization, and real-time customer support, setting a new benchmark in digital car inquiry solutions.
Kodexo Labs designed and developed a smart web-based platform that revolutionizes how car buyers engage with online vehicle listings. The system is tailored to deliver personalized car inquiry webpages paired with an AI-driven chatbot assistant, enabling users to get precise answers about vehicles listed on platforms like mobile.de.
Key Solutions Implemented:
🧠 AI Chatbot Integration:
Trained to deliver car-specific information (condition, features, pricing), the chatbot handles user queries with accuracy while maintaining alignment with CarGentur’s policies.
🌐 Personalized Webpage Generator:
Every user inquiry results in a dedicated webpage displaying the exact car data they’re interested in—streamlined, accessible, and responsive.
📶 Live Agent Escalation Flow:
The platform offers an easy handoff to human agents if a question exceeds the chatbot’s scope, ensuring no disruption in the customer journey.
🧭 Off-Topic Inquiry Management:
Chatbot intelligently redirects irrelevant or unrelated questions back to the topic with polite, pre-set responses to maintain professionalism.
🎯 Accurate & Dynamic Content Delivery:
Every interaction is powered by a backend system that ensures car-specific data is both accurate and up-to-date.
📱 Mobile-Optimized & User-Centric Design:
The platform is crafted for clarity and speed on all devices, offering intuitive navigation and clear CTAs to reduce friction in the decision-making process.
These advanced features resulted in a seamless blend of automation, personalization, and real-time customer support, setting a new benchmark in digital car inquiry solutions.
